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login web mail error like "Unable to connect to Collaboration Database"

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imail 12.03 win2008 iis7
when I login to the webmail ,it get error like “Unable to connect to Collaboration Database, the login procedure could not be completed. Please contact your system administrator if this problem continues to occur” ,

but it’s work well days before, and I didn’t set any change for the server. what should i do ?

No Connection Filter Checks After RSET

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I've noticed that messages received after the remote server issues an RSET don't have the antispam headers being added.

In the snippet below message ID e34600113a6d643d correctly had the X-IMAIL-SPAM-DNSBL header added to the message which was then picked up by an inbound rule.

However, message ID 641a00113a6d643f did not have the X-IMAIL-SPAM-DNSBL header added even though it's from exactly the same remote server in the same session.

This obviously presents an issue as a spammer simply issues an RSET and bypasses the connection checks filtering / blacklist checks on subsequent sending attempts.

Anyone have ideas to correct this?
[p]
03:23 04:34 SMTPD(e34600113a6d643d) >>> 220 Our Mail Server - Welcome to our Corporate Mail Server
03:23 04:34 SMTPD(e34600113a6d643d) [x.x.x.x:25] connect 88.149.226.179 port 54810
03:23 04:34 SMTPD(e34600113a6d643d) <<< EHLO 88-149-226-179.v4.ngi.it
03:23 04:34 SMTPD(e34600113a6d643d) [88.149.226.179] EHLO 88-149-226-179.v4.ngi.it
03:23 04:34 SMTPD(e34600113a6d643d) >>> 250-x.com says hello
03:23 04:34 SMTPD(e34600113a6d643d) 250-SIZE 15000000
03:23 04:34 SMTPD(e34600113a6d643d) 250-8BITMIME
03:23 04:34 SMTPD(e34600113a6d643d) 250-DSN
03:23 04:34 SMTPD(e34600113a6d643d) 250 ETRN
03:23 04:34 SMTPD(e34600113a6d643d) CTIPD Daemon Return OK
03:23 04:34 SMTPD(e34600113a6d643d) Connection Check: IPReputation. Completed in 0.171875 seconds. Total elapsed for this session 0.171875 seconds.
03:23 04:34 SMTPD(e34600113a6d643d) Connection Check: DNSBlackList. Completed in 0.078125 seconds. Total elapsed for this session 0.25 seconds.
03:23 04:34 SMTPD(e34600113a6d643d) Connection Check: HELOValidation. Completed in 0.109375 seconds. Total elapsed for this session 0.359375 seconds.
03:23 04:34 SMTPD(e34600113a6d643d) <<< MAIL FROM: spammer1@gmail.com
03:23 04:34 SMTPD(e34600113a6d643d) [88.149.226.179] MAIL FROM: spammer1@gmail.com
03:23 04:34 SMTPD(e34600113a6d643d) >>> 250 ok
03:23 04:34 SMTPD(e34600113a6d643d) <<< RCPT TO:info@x.com
03:23 04:34 SMTPD(e34600113a6d643d) [88.149.226.179] RCPT TO:info@x.com
03:23 04:34 SMTPD(e34600113a6d643d) >>> 250 ok its for info@x.com
03:23 04:34 SMTPD(e34600113a6d643d) <<< DATA
03:23 04:34 SMTPD(e34600113a6d643d) >>> 354 ok, send it; end with .
03:23 04:34 SMTP-(e34600113a6d643d) processing F:\IMail\spool\Qe34600113a6d643d.SMD
03:23 04:34 SMTP-(e34600113a6d643d) sender spammer1@gmail.com
03:23 04:34 SMTP-(e34600113a6d643d) recip is support@x.com
03:23 04:34 SMTP-(e34600113a6d643d) local user support@x.com
03:23 04:34 SMTP-(e34600113a6d643d) closed F:\IMail\spool\_e34600113a6d643d.~MD - 1
03:23 04:34 SMTP-(e34600113a6d643d) [x] x.com ldelivery support (main) from spammer1@gmail.com
03:23 04:34 SMTP-(e34600113a6d643d) Inbound X-IMail-Rule: F~:ourdomains!AND!T!~:emailexception!AND!H~:spamrules2:Junk Data- X-IMAIL-SPAM-DNSBL: (SPAMHAUS,
03:23 04:34 SMTP-(e34600113a6d643d) ldeliver x.com support-Junk (1) spammer1@gmail.com 1417
03:23 04:34 SMTP-(e34600113a6d643d) finished F:\IMail\spool\Qe34600113a6d643d.SMD status=1
03:23 04:34 SMTPD(e34600113a6d643d) >>> 250 Message queued
03:23 04:34 SMTPD(e34600113a6d643d) performing antispam checks
03:23 04:34 SMTP-(e34600113a6d643d) [Att-Blk] Got Attachment Blocking Host Info for x.com
03:23 04:34 SMTPD(e34600113a6d643d) [88.149.226.179] F:\IMail\spool\De34600113a6d643d.SMD 1297
03:23 04:34 SMTPD(514a00113a6d643e) <<< RSET
03:23 04:34 SMTPD(641a00113a6d643f) >>> 250 ok its reset
03:23 04:34 SMTPD(641a00113a6d643f) <<< MAIL FROM: spammer2@gmail.com
03:23 04:34 SMTPD(641a00113a6d643f) [88.149.226.179] MAIL FROM: spammer2@gmail.com
03:23 04:34 SMTPD(641a00113a6d643f) >>> 250 ok
03:23 04:34 SMTPD(641a00113a6d643f) <<< RCPT TO:acanadian@x.com
03:23 04:34 SMTPD(641a00113a6d643f) [88.149.226.179] RCPT TO:acanadian@x.com
03:23 04:34 SMTPD(641a00113a6d643f) >>> 250 ok its for acanadian@x.com
03:23 04:34 SMTP-(641a00113a6d643f) processing F:\IMail\spool\Q641a00113a6d643f.SMD
03:23 04:34 SMTP-(641a00113a6d643f) sender spammer2@gmail.com
03:23 04:34 SMTP-(641a00113a6d643f) recip is acanadian@x.com
03:23 04:34 SMTP-(641a00113a6d643f) local user acanadian@x.com
03:23 04:34 SMTP-(641a00113a6d643f) closed F:\IMail\spool\_641a00113a6d643f.~MD - 1
03:23 04:34 SMTP-(641a00113a6d643f) Racanadian@x.com - 2
03:23 04:34 SMTP-(641a00113a6d643f) [x] x.com ldelivery acanadian (main) from spammer2@gmail.com
03:23 04:34 SMTP-(641a00113a6d643f) finished F:\IMail\spool\Q641a00113a6d643f.SMD status=1
03:23 04:34 SMTPD(641a00113a6d643f) <<< DATA
03:23 04:34 SMTPD(641a00113a6d643f) >>> 354 ok, send it; end with .
03:23 04:34 SMTPD(641a00113a6d643f) >>> 250 Message queued
03:23 04:34 SMTPD(641a00113a6d643f) performing antispam checks
03:23 04:34 SMTPD(641a00113a6d643f) [88.149.226.179] F:\IMail\spool\D641a00113a6d643f.SMD 1534 [/p]

Encryption

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Is there a way to encrypt the mail files (per mailbox or user) as it sits on the server? This is in addition to secure connection in the browser (https).
This would be so someone couldn't open a mailbox file on the server and see the message. (the .mbx file itself would be encrypted)

IMail Error using ActiveSync with Android Jellybean

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Hi

I have just spent a couple of days talking to tech support to get IMail working with ActiveSync. It works fine with the iPhone, however using a Samsung Galaxy Note 2 with Android Jellybean and Touchdown installed, it doesn't work.

Can you guys please direct me here as I am doing some testing for a 100 user client and time is closing in real quick at the moment.

Here's what happens:

1) I can connect fine.

2) When I try a sync, I get the following IMail generated errors. I can see you're using C# and string formatting with paramaters. It's a shame the {0} and {1} fields aren't filled :( Anyhow, I'm sure you guys know what these errors mean :)

[23:40:08:487] : [1a42bab8-6e53-405b-a0b2-759ca6717e48] : INFORMATIONAL : julian@xyz.biz : GetItemEstimate : Loaded SQL Data Provider.
[23:40:08:518] : [1a42bab8-6e53-405b-a0b2-759ca6717e48] : INFORMATIONAL : julian@xyz.biz : GetItemEstimate : Successfully retrieved item estimates for {0} folders.
[23:40:08:518] : [1a42bab8-6e53-405b-a0b2-759ca6717e48] : INFORMATIONAL : julian@xyz.biz : GetItemEstimate : Attempting to retrieve item estimate (SyncKey: 0 Class: Email Id: 5aedf978-5951-4f03-863f-8fac682dcb19 Filter Type: ThreeDaysAgo).
[23:40:08:518] : [1a42bab8-6e53-405b-a0b2-759ca6717e48] : ERROR : julian@xyz.biz : GetItemEstimate : (Command) The synchronization state for the folder (Class: {0} Id: {1}) has not been primed. The Sync command must be preformated first.
[23:40:08:518] : [1a42bab8-6e53-405b-a0b2-759ca6717e48] : ERROR : julian@xyz.biz : GetItemEstimate : (System) Must have at least one collection
Parameter name: instance
[23:40:08:659] : [710a164e-527a-40b7-b99b-c0be3cd67b3c] : INFORMATIONAL : julian@xyz.biz : Sync : Loaded SQL Data Provider.
[23:40:08:690] : [710a164e-527a-40b7-b99b-c0be3cd67b3c] : ERROR : julian@xyz.biz : Sync : (WBXML Exception) WbxmlReader.ReadTag() - Unexpected WBXML tag in stream (Expected: 05 Actual: 00).
[23:40:08:862] : [76d3c6c7-c162-4198-b0e3-90f2e43fd903] : INFORMATIONAL : julian@xyz.biz : Sync : Loaded SQL Data Provider.
[23:40:08:893] : [76d3c6c7-c162-4198-b0e3-90f2e43fd903] : ERROR : julian@xyz.biz : Sync : (WBXML Exception) WbxmlReader.ReadTag() - Unexpected WBXML tag in stream (Expected: 05 Actual: 00).
[23:40:09:081] : [944a5395-5dea-414d-a4be-befcc059abaa] : INFORMATIONAL : julian@xyz.biz : Sync : Loaded SQL Data Provider.
[23:40:09:096] : [944a5395-5dea-414d-a4be-befcc059abaa] : ERROR : julian@xyz.biz : Sync : (WBXML Exception) WbxmlReader.ReadTag() - Unexpected WBXML tag in stream (Expected: 05 Actual: 00).
[23:40:09:268] : [963fd6c7-1b37-4d3d-b890-4071c40ad13c] : INFORMATIONAL : julian@xyz.biz : Sync : Loaded SQL Data Provider.
[23:40:09:284] : [963fd6c7-1b37-4d3d-b890-4071c40ad13c] : ERROR : julian@xyz.biz : Sync : (WBXML Exception) WbxmlReader.ReadTag() - Unexpected WBXML tag in stream (Expected: 05 Actual: 00).

Hope you guys can help :)

Cheers


Erron

Imail 12: Removing Items From Login Screen

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We are currently running Imail 11, and we are testing Imail 12, getting ready to upgrade.

How do we remove the "Remember my email address" and "Remember my password" choices from the log in screen?

Imail 12: Can users open message in its own window?

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In Imail 12, can an end user using webmail open an email message in a new browser window, or even a new browser tab, instead of a tab within Imail?

web mail logni error message

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Updated to newest ver. ever since every few days this error will come up

Unable to connect to Collaboration Database, the login procedure could not be completed. Please contact your system administrator if this problem continues to occur

Then this.
Timeout waiting for lock
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: Ipswitch.Messaging.WorkgroupShare.LockTimeoutException: Timeout waiting for lock

Source Error:
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:
[LockTimeoutException: Timeout waiting for lock]
Ipswitch.Messaging.WorkgroupShare.TimedLock.Lock(Object o, TimeSpan timeout) +123
Ipswitch.Messaging.WorkgroupShare.Providers.Access.WgsAccessFolderProvider.GetRootFolders(Int32 ownerId, WgsFolderCollection folders) +96
Ipswitch.Messaging.WorkgroupShare.Providers.Access.WgsAccessFolderProvider.GetRootFolders(Int32 ownerId) +41
Ipswitch.Messaging.Framework.Providers.Legacy.d__0`1.MoveNext() +184
System.Linq.d__88`1.MoveNext() +365
Ipswitch.Messaging.iClient.ImailFolderManager.GetAllRootFolders(Settings userSettings) +4904
Ipswitch.Messaging.iClient._default.LoadFolderTree(Settings UserSettings) +4059
Ipswitch.Messaging.iClient._default.Page_Load(Object sender, EventArgs e) +307
System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) +14
System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) +35
System.Web.UI.Control.OnLoad(EventArgs e) +91
System.Web.UI.Control.LoadRecursive() +74
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +2207


forcing a reboot to fix the issue. any ideas?

Alias being created

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Hello

Apologies if this has already been covered. I have seen two recently created accounts that when they are sending emails the reciever is just seeing the senders first name instead of the address that was set up. They are set up like everyone else.

This is only affecting two users so far.

Any ideas?

thanks

Problem posting messages here with IE10

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I ran into a strange problem while trying to reply to a message here. When I clicked the "Post Reply" button, my text would disappear, and I would get an error message saying that I had not filled in all the required information. This happened while using Internet Explorer 10. When I switched to Firefox 20.0.1, I had no problem.

Change Webmail Timeout

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Version 12.2

Any way to extend the timeout in the webclient? Looks like it's about 15 minutes. I have a few people who need to keep it open all day, but don't check it that frequently. Constantly logging in is driving them batty, lol!

Thanks.

mailbox full warning notification running mad

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hello

i have set max mailbox size per domain at 2 gb. at 90%, it is supposed to send a warning mail. one customer came up to that limit and this is what happened: server cpu at 50% für half an hour (until i saw this mess) with the spooler service. and this is how the mailbox looks like:

[img]http://beta2.nextron.ch/temp/webmail.jpg[/img]

two questions:

- what causes this? i thought it would generate the max of one message per day???
- how to get rid of these mails the easiest way (except restore mailbox from backup and loose a day)?

thanks for some help

lukas

iMail Control Access List (SMTP) not logging failures??

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Have been working on this for the last 5 day's without being able to figure much out as of yet. One of our clients' domain keeps getting added to the control list preventing all of their users from being able to send mail out. It is being added by the regular Harvesting prevention methods, but when I go into the log's held in the mail server, I can't find any of their users showing that they are failing to authenticate.

The only failures I am seeing at the time that the Harvesting service is displaying the block time at is :

06:07 15:18 SMTPD(79560006d643e8ec) >>> 500 failed authentication
06:07 15:18 SMTPD(79560006d643e8ec) FAILED SASLDecode: User: , Response: , SASLFormat:SASLLogin
06:07 15:18 SMTPD(79560006d643e8ec) BaseSession.ClientCloseSocket: closing connection

I am not sure what this is, but it is the only thing that appears to be failing to authenticate.

When I have had to deal with this problem before it was because the client had a printer with email settings configured incorrectly, and it was trying to send a report every hour. But this is different, as this client simply doesn't have any device that does that in their office, and they have few enough users that they could walk to each persons desk and make sure they were entering their info in correctly.

So basically I need to know:

What the heck is this "500 failed authentication"?

and

How are they getting added to the Control List, but NOT showing up in the log's to tell me who/what's failing authentication???

Thank you for any help,

Joe

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Mail sending intermittently

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On the latest release 12.2. Just installed new server & having alot of dropped mail from clients. What I see is they are from 3rd party mail apps like Thunderbird,Outlook. Mail sends fine from the web logon. Somewhat baffled here.

Hide email accounts from Domain Administrator list?

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Is there a way to hide a.) root and/or b.) specified accounts from a Domain Administrator's User Administration screen?

I would love to roll account control out to my customers but I'm not comfortable with every admin seeing an account called System Administrator.

Limit number of outbound messeges per user during a period

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Dears,

How can I limit the number of messeges sent by an authenticated user/IP address during a specific period of time?

Am I have to use a third party?

I yes, then please and recommanded software to use?

Mohamed Ghoneim

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